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FAQs

who are we?

Welcome to Silver Dollar Boutique!

We’re a family-owned boutique located in the heart of West Mobile, Alabama, just a short drive from the University of South Alabama. Our passion is providing trendy, stylish clothing and accessories for women of all sizes, from XS to 3X. Whether you’re shopping online or visiting us in person, we offer convenient local pickup and shipping options to make your experience seamless.

At Silver Dollar Boutique, our customers are at the heart of everything we do. Nothing makes us happier than seeing you shine in our pieces! Your support means the world to us, and we’re so grateful for each and every one of you.

We’re excited to connect with you, build lasting friendships, and help you feel confident and beautiful. If you have any questions, please don’t hesitate to reach out—we’re always here for you!

Thank you for choosing Silver Dollar Boutique!

XOXO

Hannah Fowler (Silver)

855 Hillcrest Road
Mobile, AL  36695
251-380-6229
www.shopsilverdollar.com
info@shopsilverdollar.com

 

HOW CAN I CONTact you?

We’re here to help!

 

Have questions about our products or shipping? Don’t hesitate to reach out—we’re happy to assist you! As a locally owned small business in Mobile, Alabama, providing exceptional service is our top priority.

 

Customer Service Information

• Hours: Monday–Friday, 8:00 AM–5:00 PM (Central Time)

• Store Location:

Silver Dollar Boutique

855 Hillcrest Road

Mobile, AL 36695

• Phone: 251-380-6229

• Email: info@shopsilverdollar.com

 

Thank you for supporting our small business. We look forward to helping you!




WHAT IS YOUR RETURN POLICY?

Return Policy

Effective January 30, 2026

At Silver Dollar Boutique, we want you to feel great about your purchase! If something isn’t quite right, we’re happy to help with a return for store credit on eligible items.


A Few Things to Know

Store Credit Only

All approved returns are issued as store credit, which is applied directly to your customer account once your return is processed.

14-Day Return Window

Returns must be shipped back within 14 days of delivery.
For in-store pickup orders, items must be returned within 14 days of the purchase date.

Item Condition

Returned items must be unworn, unwashed, and free of stains (including makeup or deodorant). Items that don’t meet these guidelines can’t be accepted and will be sent back at the customer’s expense.

Damaged Items

If your item arrives damaged or defective, please let us know within 3 days of delivery by emailing orders@shopsilverdollar.com so we can help right away.

Exchanges

We don’t offer direct exchanges, but store credit makes it easy to place a new order for something you love!


Final Sale Items

The following items are final sale and not eligible for return or store credit:

  • Jewelry
  • Accessories
  • Hats & Headbands
  • Bathing Suits
  • Bodysuits
  • Cosmetics
  • Lingerie
  • Silicone Bras
  • Bralettes
  • Gift Certificates
  • Shoes
  • Items discounted 30% off or more

How to Start a Return

  1. Log into your account at account.shopsilverdollar.com
  2. Make sure your item is eligible and not final sale
  3. Once your return is received and approved, store credit will be applied directly to your account and ready to use

Refused or Undeliverable Orders

If an order is refused or returned due to an incorrect address or being left unclaimed, original shipping costs and applicable fees will be deducted from the issued store credit.


Need Help?

We’re always happy to help!
Phone: 251-380-6229 (Monday–Friday, 10:00 AM–5:30 PM CST)
Email: orders@shopsilverdollar.com

Thank you so much for shopping with Silver Dollar Boutique — we truly appreciate you! 💛

WHAT IS YOUR SHIPPING POLICY?

Last updated: November 7, 2026

Thank you for shopping with . This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to .

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at silverdollarboutique@gmail.com or use the contact details in our contact information policy.

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